Shipping and Delivery

Updated September 12, 2026

Eligible purchases are also covered by Cop Buyer Protection. If the seller does not resolve a covered delivery, condition or authenticity problem, Cop reviews the claim and funds an approved refund to the original payment method, independently of recovery from the seller. Final-sale terms do not exclude an otherwise eligible claim. See that policy for coverage, the 30-day claim window and how to request help.

This policy explains order processing, delivery estimates, shipping charges and what to do when a shipment needs attention. All sellers ship orders directly to buyers. Orders do not pass through a Cop warehouse or inspection location. The origin, selected offer, destination and delivery method can affect the service available for a particular item.

Read the delivery information supplied with your offer and at checkout. A specific delivery commitment forms part of the purchase where applicable. General estimates in this policy do not override a more specific commitment or a remedy provided by law.

1. Processing before shipment

The seller prepares the order according to the processing information disclosed for its offer. Processing schedules can differ between retailers and resale sellers; there is no single Cop warehouse schedule for all orders. Public holidays, sale periods, order verification and seller-specific operations can affect preparation time. Check the stated processing period before buying, and ask a Cop representative if it is unclear.

Processing time and carrier transit time are different. A shipment notification or tracking number may be generated before a carrier scans the parcel. If an order requires clarification, such as an incomplete address, respond through the published customer-service channels. We do not need your account password or full payment-card details to clarify a delivery address.

2. Transit estimates and delivery commitments

Transit time depends on the seller’s dispatch location, the selected carrier service and the destination. The estimate applicable to the offer or shipping method is the relevant estimate for your order; a general site policy cannot give every seller, carrier and address the same delivery time. Remote destinations, customs processing, holidays and carrier disruptions can affect the actual arrival date.

Check the shipping method and any delivery date presented before submitting payment. A later delay does not automatically cancel a contractual commitment or remove your legal right to a remedy. Contact shipping@cop.boutique if the disclosed delivery period has passed or tracking suggests the shipment is not progressing.

3. Shipping prices and free-shipping eligibility

The shipping charge for an order depends on the goods, seller or fulfilment location, delivery address and available service. The applicable charge is presented during checkout. A product-page indication of free-shipping eligibility or a shipping amount applies to the relevant offer and the delivery information available at that time. It is not a promise that all other items in the cart or every destination have the same rate.

When a rate cannot be confirmed, the storefront displays “Shipping calculated at checkout.” Review the final charge after entering the delivery address and selecting a method. Changing the seller, size, quantity, address or method may affect the result. Do not assume that a free-shipping indication includes return postage; return arrangements are explained in the Returns and Refunds Policy.

4. Orders with several items or sellers

Items in one order may be prepared separately and sent in multiple parcels. Different sellers or fulfilment locations may use different carriers or processing schedules. Receiving one parcel does not necessarily mean every item in the order has been delivered. Review shipment messages and the items associated with each shipment.

Shipping charges can be combined or calculated for separate delivery groups at checkout. A charge shown for one offer should not be understood as the delivery cost for unrelated seller items. If an item is cancelled or unavailable, contact us about the effect on the order and any adjustment that is required. We will not substitute another product or add an undisclosed delivery charge without a lawful basis and any agreement required.

5. Addresses, delivery instructions and restricted destinations

Enter a complete and accurate address, including an apartment or unit number where needed. Check the recipient name, postal code and contact information before paying. A carrier may not support every address type or special instruction. Available destinations and methods are determined during checkout; a country being mentioned in this policy does not guarantee service to every address there.

Contact customer care promptly to request an address correction. Changes depend on the shipment’s actual status and may not be possible after dispatch. Do not assume a submitted request has been applied until it is confirmed. Any additional service or charge must be disclosed and handled in accordance with applicable law.

6. Taxes, customs and international charges

Applicable sales taxes are calculated or disclosed with the transaction. Goods are not automatically tax-free because they are available locally. For an international delivery, import duties, taxes, brokerage fees or other customs charges may apply depending on the destination and the shipment arrangement. Review any information about charges collected at checkout and charges that may be payable upon import.

Where destination charges are disclosed as the buyer’s responsibility and are legally payable by the buyer, they are separate from the item price and shipping charge unless expressly included. Customs authorities determine the charges within their jurisdiction. Contact the relevant authority for an explanation of an assessment. Customs delays do not give either party permission to disregard mandatory delivery or refund obligations.

7. Missing, damaged or incorrectly delivered parcels

If tracking shows delivery but you cannot locate the parcel, check the delivery details and any safe location identified by the carrier, then contact us. If a parcel arrives damaged, keep the shipping carton, label and contents and send a description with relevant photographs where possible. Do not dispose of packaging needed to investigate a missing or damaged item until you have received instructions.

We may need to coordinate with the seller and carrier to establish what happened. Tracking information is relevant evidence, but a delivery scan alone does not resolve every dispute. You are not required by this policy to give up rights against the merchant or pursue the carrier as your only remedy. Report an incorrect item through customer care and follow the applicable return instructions.

8. Unsuccessful delivery, refusal and returns to sender

Contact us if delivery fails, a parcel is held for collection or a shipment is being returned to its origin. The next step depends on the reason for the failure, the item’s location and the applicable purchase terms. Refusing delivery is not a substitute for submitting a cancellation or return request. Equally, it does not remove a statutory right that applies to the situation.

We will communicate about any proposed redelivery or return arrangement. No automatic restocking fee or forfeiture of the purchase price is created by this policy. Fees, deductions and refunds must have a valid basis and comply with the terms disclosed before purchase and applicable law.

9. Shipping support

Write to shipping@cop.boutique with the order number, affected item and tracking number if available. For an incorrect or defective item, contact customercare@cop.boutique. Do not publish your full address or tracking details in a public review. Our Contact Information page provides the business’s published address and telephone number.