Conditions of Use and Sale

Updated September 12, 2026

These conditions apply to your use of cop.boutique and to purchases made through the Cop storefront. Cop Inc. operates the storefront. In these conditions, “Cop”, “we”, “us” and “our” refer to Cop Inc.; “you” refers to the person using the storefront or placing an order. A “seller” is the business offering the particular item for sale. Depending on the offer, that business may be Cop or an independent seller.

Read these conditions together with our Returns and Refunds Policy, Shipping Policy, Privacy Notice and Authenticity and Anti-Counterfeiting Policy. The offer and the information presented before you submit an order also form part of your purchase. Save your order confirmation and the terms applicable when you buy. These conditions do not remove any protection that the law gives you and that cannot be waived by agreement.

1. Using Cop and maintaining your account

Provide accurate information when creating an account, placing an order or contacting us. Keep your email address and delivery information current. Protect access to your email account, sign-in codes and any other account credentials. Do not share a sign-in code with a person claiming to need it to process a refund or verify a purchase. Contact customer care if you believe someone has accessed your account without permission.

You must have the legal capacity to enter into the transaction you are making. A parent or guardian must supervise use by a minor where their authorization is required. Any age-restricted promotion or product is subject to its own eligibility conditions and applicable law. Creating an account does not reserve inventory, approve a seller application or guarantee access to every service.

2. Cop offers and independent sellers

Different sellers may offer the same catalogue product, sometimes at different prices, in different sizes or conditions, and with different shipping arrangements. The catalogue page describes the product; the selected offer identifies what is available for purchase. The seller, selected size, condition, quantity and applicable terms are important parts of the transaction. A different offer may become available when you change a selection or return to the page later.

An independent seller is responsible for the accuracy and authenticity of the goods it offers and for the obligations it assumes in connection with a sale. Separate seller agreements govern that business’s relationship with Cop. These conditions do not replace those agreements or promise sellers a particular fee, payout schedule or level of service. Cop’s role in operating the storefront and handling an order does not remove any responsibility imposed on Cop by law. If the seller or applicable terms are unclear, contact us before ordering.

3. Catalogue information, sizes and condition

Read the complete listing rather than relying only on a product title or photograph. Brand names, model names, size systems, release information and packaging can differ between editions and markets. Check whether a size is identified as men’s, women’s, youth, US, UK or another system. A catalogue identifier helps identify an item; it does not independently establish condition, authenticity, availability or delivery terms.

Catalogue images can illustrate a model rather than the exact unit that will be delivered. Device screens can also affect colour appearance. Any disclosed condition, included accessories and material differences remain part of the offer. These practical limitations do not excuse an incorrect item, an undisclosed material defect or a misleading description. Contact us before buying if a particular detail, such as box condition or an included accessory, is essential to your decision.

4. Availability and the selected offer

Availability can change between browsing, adding an item to the cart and completing checkout. Putting an item in a cart does not by itself reserve it. Review the final order summary, including the selected size and quantity, before submitting payment. Do not assume that an unavailable size can be supplied because another size of the same model is available.

If an item becomes unavailable after an order is placed, we will communicate about the affected item and the available resolution. We will not substitute a different size, condition or product without your agreement. Any cancellation and refund must respect the purchase terms and applicable law. The availability of a later offer at another price does not automatically change an existing order.

5. Prices, currency, taxes and shipping

The currency displayed with your order governs payment. Review the item prices, shipping charges, discounts, applicable taxes and order total before submitting the order. Product prices and offers can change for future purchases. A shipping indication on a product page relates to the relevant offer and available delivery information; changing an address, quantity, seller or shipping method may change the charge shown at checkout.

Import duties, brokerage charges or other destination charges may apply to an international shipment when disclosed and legally payable by the buyer. Our Shipping Policy explains this distinction. A product’s availability in a country does not mean the purchase is tax-free. We will not treat a general pricing disclaimer as permission to charge an undisclosed fee or disregard a mandatory advertised-price rule.

6. Orders, payment and communications

You authorize payment of the amount you approve at checkout using a payment method you are entitled to use. Shopify and the payment providers available at checkout support transaction processing. Available methods and any provider-specific conditions are shown during payment. A payment authorization, receipt, order confirmation and shipment confirmation can occur at different stages; retain the messages you receive for your records.

We may need additional information to resolve an address problem, suspected unauthorized payment or another issue affecting an order. Requests must be relevant to that purpose. Never send your full card number, card security code or account password by email. If we cannot fulfil an order, we will address any payment already collected and any legally required refund. Nothing here allows us to keep payment for goods we cancel without a lawful basis.

7. Cancellations and order corrections

Contact customer care promptly if you entered the wrong size or address or need to request cancellation. The cancellation-request period is 12 hours after placing an order, but a request is not a confirmation that fulfilment has stopped. An order already prepared, dispatched or delivered may need to be handled under the Returns and Refunds Policy instead.

That operational request period does not shorten a legal right to cancel, including a right arising from missing required information, non-delivery or another legally recognized reason. If a listing or price contains an error, we will handle it under the applicable law and communicate the proposed resolution. We do not reserve a blanket right to cancel a binding purchase merely because a different price would have been preferable.

8. Delivery and responsibility for an order

Delivery methods, processing periods, destination restrictions and shipment issues are addressed in the Shipping Policy. All sellers ship directly to buyers, and no orders pass through Cop. Orders can involve more than one seller or shipment. A tracking number is evidence of a shipment record; its creation alone does not necessarily mean the carrier has received the parcel.

Tell us if a parcel is missing, damaged or materially late. We may request information needed to investigate with the seller or carrier. A carrier investigation does not automatically remove your rights against the merchant or require you to waive a lawful remedy. No provision here automatically transfers every delivery risk to you when a package leaves a warehouse.

9. Returns, refunds and authenticity concerns

Our Returns and Refunds Policy explains voluntary returns, cancellation requests, damaged or incorrect goods, exclusions and refund processing. Seller-specific voluntary terms apply only as disclosed and as permitted by law. Final-sale wording does not authorize the sale of counterfeit goods or eliminate legal warranties and remedies for defective or misdescribed goods.

Products offered on Cop must be authentic. Report a concern through customer care with the order number and relevant information. Follow the handling and return instructions provided for that case. Do not knowingly resell, substitute or destroy an item being reviewed in a way that prevents a fair investigation. Our Authenticity and Anti-Counterfeiting Policy describes seller obligations and the reporting process.

10. Permitted use and prohibited conduct

Use the storefront lawfully and for its intended purposes. Do not access another person’s account, impersonate a buyer or seller, submit fraudulent payment information, manipulate stock or pricing, interfere with checkout, introduce harmful code, bypass access controls or attempt to obtain another person’s private information. Do not use order, return or authenticity procedures to submit knowingly false claims.

Do not harass staff, customers or sellers, send threats, or submit unlawful discriminatory content. These rules do not prohibit an honest negative review, a good-faith complaint, a lawful payment dispute or contact with a regulator. Any restriction imposed for misuse must remain consistent with applicable law and must not extinguish an unresolved order or refund obligation.

11. Content, intellectual property and submissions

Cop’s branding, site design and original content belong to Cop or the relevant rights holder. Product brands and third-party material remain the property of their owners. Displaying a brand or product does not, by itself, claim that Cop is the manufacturer, an authorized dealer or endorsed by that brand. You may use the storefront to shop and keep reasonable records of your transactions. Other copying or commercial exploitation requires permission or another lawful basis.

If you submit content for public display, you must have the rights needed to do so and must not include another person’s confidential information without authorization. You permit Cop to host, format and display that submission for the purpose for which you supplied it. Sending a private support message or an authenticity complaint does not give us unrestricted permission to publish your personal information or use it in advertising. Reports of infringement can be sent to administration@cop.boutique with enough detail to identify the material and the rights concerned.

12. Third-party services and links

Some features depend on third-party providers, including payment, account and delivery services. A provider may have its own terms and privacy notice. Read those terms when choosing a service, particularly where a separate account or financing agreement is involved. Links to external websites are provided in context and do not make every statement on those websites a statement by Cop.

This section does not turn an order placed through Cop into an unrelated external transaction or excuse obligations Cop has undertaken. If a third-party service fails during payment, avoid repeatedly submitting the same order until you have checked whether a payment or order was created.

13. Service availability and limits of these conditions

Maintenance, network interruptions and other technical issues may affect access to the storefront. We do not promise continuous, error-free availability. Where legally permitted, Cop is not responsible for losses that are remote from a breach or that the applicable law does not make recoverable. Any limitation is subject to mandatory law and the specific circumstances of the claim.

We do not exclude liability that cannot legally be excluded, disclaim applicable legal warranties, or require a consumer to give up a statutory remedy. In particular, Quebec consumer protections apply where the law makes them applicable. Nothing in these conditions requires mandatory private arbitration, prevents an eligible small-claims proceeding or prohibits a remedy that the law protects.

14. Changes, interpretation and disputes

Changes to these conditions apply prospectively, subject to any notice or consent required by law. A later version does not silently replace the terms of a completed purchase or reduce an accrued right. If a provision cannot be enforced, the remaining provisions continue to apply to the extent legally possible. A failure to enforce a provision on one occasion is not a permanent waiver.

The laws applicable to your transaction, including mandatory consumer rules in your jurisdiction, govern your rights. For Quebec consumers, the applicable laws of Quebec and Canada remain fully available. English and French versions are intended to describe the same obligations; neither version is designated here to override mandatory language protections. Contact customer care to try to resolve an issue, without giving up your right to seek advice, contact a regulator or use a competent court.

15. Contact Cop

Cop Inc., 99 Boul. de l’aéroport, Bromont, QC, Canada. Telephone: 579-361-4797. For order assistance, write to customercare@cop.boutique. For business correspondence and questions about these conditions, write to administration@cop.boutique. See Contact Information for the published contacts for returns, shipping and other requests.