Help & Customer Service
Community guidelines
Reviews help other buyers decide. These rules keep them honest and useful.
Who can write a review
- Only customers who bought the product on Cop can review it, so every review is a Verified Purchase.
- You can write one review per product and edit or delete it at any time.
- Sellers can’t review products they sell, and nobody can review a product for a friend, relative, employer or competitor.
- Helpful votes are open to customers who have ordered from Cop.
What a review should be about
- The product itself: fit, sizing, quality, materials, how it wears over time.
- Your honest experience, positive or negative.
What’s not allowed
- Feedback that’s only about the seller, shipping, packaging or an order issue. Contact us instead, we’ll help.
- Private information: phone numbers, emails, addresses, order numbers.
- Profanity, harassment, hate speech or sexual content.
- Links to other websites, ads or promotions.
- Reviews written in exchange for payment, free products or discounts.
- Spam, repeated text or content copied from elsewhere.
Reports and removal
- Anyone signed in can report a review. A review reported by several customers is held until our team checks it.
- We remove reviews that break these rules.