Is Cop legit? Here’s how buying on Cop works
Who sells on Cop, how payment and delivery work, and what happens if something goes wrong with an order.
Key takeaways
- Cop is operated by COP INC., a Canadian company; independent stores, brands and other sellers approved by Cop sell on it.
- You pay through Cop’s checkout, by card, Apple Pay, Google Pay or Shop Pay.
- If an item doesn’t arrive, arrives damaged, isn’t as described or isn’t authentic, Cop Buyer Protection refunds approved claims.
Who runs Cop?
Cop is operated by COP INC., a Canadian company. It runs the checkout, customer service and Cop Buyer Protection. Its contact details are on Contact us.
Who sells on Cop?
Independent stores, brands and other sellers approved by Cop. Each product page names the seller and shows their price, delivery cost and return terms before you buy. Sellers ship orders directly to you. How Cop works explains it step by step.
Are products on Cop authentic?
Sellers must sell authentic products under Cop’s Authenticity policy. If an item you bought isn’t authentic, Cop Buyer Protection covers it: Cop reviews the claim and refunds an approved claim to your original payment method.
How do you pay on Cop?
Through Cop’s checkout, with Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay or a gift card. The total with taxes is shown before you pay. See Payment options.
Where does Cop deliver?
Across Canada. Prices are in Canadian dollars, and there are no duties or customs fees to pay at delivery. Your first order ships free. Shipping details are in the Shipping policy.
What happens if something goes wrong?
If an item doesn’t arrive, arrives damaged, isn’t as described or isn’t authentic, make a claim within 30 days of delivery (or of the expected delivery date, if it never arrives). If the seller doesn’t resolve it, Cop reviews the claim and refunds an approved claim to your original payment method, whether or not the seller pays Cop back. See Cop Buyer Protection.
How do you reach Cop?
Chat with us, write from your Message Center, or email customer-service@cop.boutique. Every option is on Contact us.
