Authenticity Terms / Anti-Counterfeiting Policy
At Cop Inc., we are committed to delivering a secure and authentic shopping experience to our valued customers. Our stringent authenticity verification process ensures that every product you purchase from us is 100% genuine. To maintain the integrity of our marketplace and protect our customers, we have established the following policy regarding the sale of counterfeit products.
Authenticity Requirement
Products offered for sale on Cop Inc. must be authentic. The sale of counterfeit products is strictly prohibited. Failure to adhere to this policy may result in the loss of selling privileges, withholding of funds, and disposal of inventory in our possession.
Seller and Supplier Responsibilities
It is the responsibility of each seller and supplier to source, sell, and fulfill only authentic products. Prohibited products include:
- Bootlegs, fakes, or pirated copies of products or content.
- Products that have been illegally replicated, reproduced, or manufactured.
- Products that infringe on another party’s intellectual property rights.
If you sell or supply inauthentic products, we may immediately suspend or terminate your Cop Inc. selling account (and any related accounts) and dispose of any inauthentic products in our fulfillment centers at your expense.
Payment and Withholding
We do not pay sellers until we are confident our customers have received the authentic products they ordered. Payments may be withheld if we determine that a Cop Inc. account has been used to sell inauthentic goods, commit fraud, or engage in other illegal activity.
Detection and Prevention
We work with manufacturers, rights holders, content owners, vendors, and sellers to improve the ways we detect and prevent inauthentic products from reaching our customers. As a result, we remove suspect listings based on our review of products. Additionally, we collaborate with rights holders and law enforcement worldwide to take and support legal action against sellers and suppliers that knowingly violate this policy and harm our customers.
Penalties and Legal Action
Sellers and suppliers of inauthentic products may face significant penalties, including:
- Loss of any amounts received from the sale of inauthentic products.
- Liability for damages sustained by the rights holders.
- Statutory and other damages.
- Attorney’s fees.
In addition to civil penalties, sellers and suppliers may also face criminal fines and imprisonment.
Customer Protection and Reporting
We stand behind the products sold on our site with our Authenticity Guarantee. We encourage rights owners who have product authenticity concerns to notify us. We will promptly investigate and take all appropriate actions to protect customers, sellers, and rights holders.
Our Authenticity Verification Process
- Expert Examination: Our highly skilled and trained Authentication Officers meticulously examine each item to differentiate between genuine products and high-quality fakes/replicas.
- Research and Comparison: Officers dedicate significant hours to researching and comparing genuine products with current high-quality fake/replica items.
- Multi-Member Inspection: Each item undergoes thorough inspection by multiple team members, using tailored methods and techniques for different product categories.
- Advanced Technology: We leverage cutting-edge equipment such as UV scanners and microscopic analysis to detect subtle markers of authenticity.
- Supplier Relationships: We maintain strong relationships with verified brand retailers and premium boutiques worldwide, ensuring all items come from reputable sources.
- Quality Control: Our quality control team evaluates product packaging, color accuracy, material quality, stitching, tags, sizing, and manufacturing quality to meet our strict standards.
Transparency and Customer Support
We believe in transparency and open communication with our customers. If you have any questions or concerns regarding the authenticity of a product, our dedicated customer support team is available to assist you. We are committed to addressing inquiries promptly and providing the necessary information to ensure your confidence in our authentication process.
In conclusion, Cop Inc.’s authenticity verification process combines expert knowledge, advanced technology, stringent quality control measures, and strong supplier relationships to guarantee the genuineness of every product sold. With our commitment to transparency and customer satisfaction, you can shop with confidence, knowing that authenticity is our top priority.